Shiftelix support

Reliable support for scheduling, compliance, payroll, and analytics workflows

Use this form to report a product issue or ask a setup, migration, billing, or procurement question. A successful submission confirms that the configured support endpoint accepted the request; it does not promise a response time or a separate implementation service.

Operational support

Coverage incidents, scheduler issues, and production-impacting blockers.

Compliance and audit guidance

Rule behavior, audit evidence workflows, and rollout recommendations.

Clear acknowledgement

The page distinguishes accepted submission from any later response or contracted support commitment.

Account access

Workspace setup

Scheduling configuration, rollout questions, migration questions, and launch-readiness issues.

Billing and procurement

Subscription questions, quotes, procurement routing, and plan-change coordination.

Technical issue

Unexpected errors, workflow regressions, mobile issues, or performance-impacting incidents.

Create support request

Provide enough detail to categorize the request. For enterprise pricing conversations, use the Pricing page Contact Sales flow.

Before you submit

Include workspace URL and exact timestamps when possible.
For urgent incidents, set priority to Urgent and describe business impact. Priority does not create an SLA.
For billing or procurement topics, use the Pricing contact-sales flow.

Response expectations

A successful response means the request was accepted. Confirmation email delivery, response time, implementation work, and escalation terms are not promised by this page; rely on a written agreement if your organization has one.

Support mailbox: support@shiftelix.com

Policy and account lifecycle

For compliance review, mobile store questions, or account lifecycle guidance, these public pages stay available outside the app as well.

Understand how Shiftelix handles data, retention, permissions, and deletion requests.

Review account responsibilities, acceptable use, and service-access terms.

Account deletion guide

Use the public deletion route if a user cannot access the in-app lifecycle flow.

Support FAQ

Who should use this page?

Workspace admins, managers, and operators who need to report a product issue or ask a product, setup, or migration question.

How quickly do you respond?

Priority records the urgency you report and helps categorize the request. This public form does not promise a response time; any contracted support terms apply only when confirmed in writing.

Do you support procurement or enterprise onboarding?

Use Contact Sales from Pricing to submit a pricing or procurement inquiry. Implementation work, onboarding scope, and support terms are included only when Shiftelix confirms them in writing.

Can I include screenshots or logs?

Include safe ticket references or approved links. Do not paste passwords, access tokens, or sensitive student or employee data; use a secure upload channel only if Shiftelix provides one for your request.

What higher-education migration can I do myself?

Current self-service coverage includes worker and appointment rosters through CSV or a University package, plus class schedules through supported CSV preview and import. It does not import historical schedules, timecards or payroll history, vendor credentials, previous invitation state, or historical Federal Work-Study earned balances. This form requests guidance; it does not promise that Shiftelix will perform a migration.

Public legal and support routes

These routes are intended to remain publicly reachable for trust, mobile review, and compliance workflows.

Understand how Shiftelix handles data, retention, permissions, and deletion requests.

/privacy

Review account responsibilities, acceptable use, and service-access terms.

/terms

Account deletion guide

Use the public deletion route if a user cannot access the in-app lifecycle flow.

/account-deletion