Shiftelix support

Reliable support for scheduling, compliance, payroll, and analytics workflows

Use this form for product support, operational incidents, onboarding help, and enterprise implementation questions. Your request routes directly to Shiftelix support inboxes with structured details for faster triage.

Operational support

Coverage incidents, scheduler issues, and production-impacting blockers.

Compliance and audit guidance

Rule behavior, audit evidence workflows, and rollout recommendations.

Direct follow-up

We respond directly to your work email with next steps and ownership.

Account access

Workspace setup

Scheduling configuration, rollout questions, implementation guidance, and launch-readiness support.

Billing and procurement

Subscription questions, quotes, procurement routing, and plan-change coordination.

Technical issue

Unexpected errors, workflow regressions, mobile issues, or performance-impacting incidents.

Create support request

Provide enough detail for first-response triage. For enterprise pricing conversations, use the pricing page Contact Sales flow.

Before you submit

Include workspace URL and exact timestamps when possible.
For urgent incidents, set priority to Urgent and describe business impact.
For billing/procurement topics, use Pricing contact-sales flow for fastest routing.

Response expectations

We review every request and route by severity and category. You will receive a confirmation email and direct follow-up.

Support mailbox: support@shiftelix.com

Policy and account lifecycle

For compliance review, mobile store questions, or account lifecycle guidance, these public pages stay available outside the app as well.

Understand how Shiftelix handles data, retention, permissions, and deletion requests.

Review account responsibilities, acceptable use, and service-access terms.

Account deletion guide

Use the public deletion route if a user cannot access the in-app lifecycle flow.

Support FAQ

Who should use this page?

Workspace admins, managers, and operators who need product help, incident support, or implementation guidance.

How quickly do you respond?

We triage all requests and prioritize urgent operational incidents first. Include clear impact details so we can route quickly.

Do you support procurement or enterprise onboarding?

Yes. For pricing and procurement workflows, use the Contact Sales flow from Pricing for dedicated enterprise onboarding.

Can I include screenshots or logs?

Include links to your files or ticket references in the message body. We will follow up with secure upload options when needed.

Public legal and support routes

These routes are intended to remain publicly reachable for trust, mobile review, and compliance workflows.

Understand how Shiftelix handles data, retention, permissions, and deletion requests.

/privacy

Review account responsibilities, acceptable use, and service-access terms.

/terms

Account deletion guide

Use the public deletion route if a user cannot access the in-app lifecycle flow.

/account-deletion